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Weight Watchers

WW (Weight Watchers)
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Overall Satisfaction Rating 2.20/5
  • 5 stars
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    23
Based on 37 ratings submitted in the last year

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Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

BOTTOM LINE

WW weight loss plans offer a lot of flexibility to dieters. Workshop + Digital plans offer in-person sessions and support, but all WW plans include a private online community for long-term weight loss success.

PROS

  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support

CONS

  • In-person aid not always available
  • Most meals must be prepared at home

Top WW (Weight Watchers) Reviews We Found

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Rated with 4 stars
Verified Reviewer Verified Buyer

I've been using WW for a month now and have had a very good experience. I've already recommended the service to two friends, one of which said he's signing up this week. The only negative issue I've had is with the App not giving me the same amount of flexibility as using a desktop computer...

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Rated with 5 stars
Verified Reviewer Verified Buyer

I’ve joined WW twice in the past, but find this plan the best they’ve ever had…The meeting I go to is amazing… it makes me feel part of a community, and supported. I love this program. I’ve been a member four weeks and am seeing a steady weight loss. I’m excited to go to my meetings.

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About Weight Watchers diet

WW (formerly known as Weight Watchers) is a global weight loss and health management program for both short-term and long-term dieters. WW Freestyle programs use the SmartPoints Budget system, which allows members to follow the WW diet easily. WW provides more than 4,000 recipes that can be made at home, plus guidelines for how to eat out on the program. The company also lets brand ambassadors earn a commission through an affiliate program when they share WW with others.

How does Weight Watchers work?

The key to success in the WW program is a specially designed SmartPoints system. Every food and drink item is assigned a number based on its calories, saturated fat, protein and sugar content. Members are then given a weekly and monthly “budget,” taking into consideration their activity, health goals and lifestyle. Dieters track their food, exercise and progress to make sure they're on target with their health goals.

With the points system, up to four daily unused SmartPoints can roll over into the next weekly budget. There are also 200+ Zero Points foods, such as eggs, salmon, chicken breast and beans, which don't need tracking while in the program.

WW keeps members motivated through its free rewards program — WellnessWins — where members celebrate creating healthy habits. Rewards include fitness class passes, wine tumblers, and take anywhere organizers. All WW memberships include a private online community and 24/7 support from a WW Coach, which is accessible through the digital app.

Weight Watchers programs

WW currently offers three membership options: Digital, Workshops + Digital, or Personal Coaching + Digital. WW Freestyle is the core program followed in all three of WW plans.  

  • Digital: For those just starting, the Digital plan gives dieters 24/7 support through an app and website. Members get access to WW’s database of more than 4,000 recipes and access to Connect, a private online community. The app also syncs with fitness trackers.
  • Workshop + Digital: For dieters who prefer a more personalized program, WW offers in-person sessions in addition to their digital plans. There are more than 3,000 studio locations nationwide offering about 14,000 workshops a week. With the help of certified coaches, members learn how to manage and maintain weight loss through healthy strategies. Memberships also include weekly check-ins with WW coaches.
  • Personal Coaching + Digital: The WW Personal Coaching + Digital plans provide tailored one-on-one coaching as part of its premium packages. The Personal Coaching + Digital plan doesn't include private check-ins, but it does include personalized action plans that help members meet weight loss goals.

Compare Weight Watchers pricing options

DigitalWorkshop + DigitalPersonal Coaching + Digital
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
WW pricing varies by location. Costs shown here are based on ZIP code 74119.

How to use the Weight Watchers food scale

The WW food scale comes pre-programmed with a database of more than 500 foods. It also gives you the option of adding in calories, protein, sugar and saturated fat for the scale to calculate, making it easy to weigh foods at home or on the go. The WW SmartPoints kitchen scale can be used to weigh foods and can save up to 10 favorites for future reference.

Foods to eat on Weight Watchers

Generally, WW dieters eat foods that are rich in whole grains and fiber.

  • Eggs
  • Turkey
  • Chicken
  • Oatmeal
  • Nuts
  • Fruit
  • Greek yogurt
  • Leafy vegetables
  • Fish
  • Beans
  • Avocado

Foods to avoid on Weight Watchers

WW dieters generally avoid foods that are high in sugar, salt, fat and calories.

  • Burgers
  • Pizza
  • Fried foods
  • Starchy vegetables
  • Donuts
  • Cake
  • Pie
  • Ice cream
  • Cookies
  • Alcohol
  • Soda
  • Butter

Weight Watchers FAQ

What do you get when you join Weight Watchers?
All WW members get access to the digital program, which includes a database of 4,000+ recipes, a private online community and 24/7 support from a coach. All memberships include access to WW’s app, where members can track daily activity and food intake to see your progress. Some members opt to attend in-person sessions or work one-on-one with a WW coach.
How do you lose weight on Weight Watchers?
WW encourages weight loss through a healthy diet and exercise. WW uses the SmartPoints Budget system, where food and drink items are given a number. Based on your weight loss goals, you’re then given a weekly and daily “budget” of points.
What can I eat on Weight Watchers diet?
WW diets are flexible enough that you can almost eat anything you want (in moderation). With the SmartPoints system, you can create foods at home that fit into your weight loss goals or eat out with family and friends.
How much does Weight Watchers cost?
Programs start around $3 per week, and the standard monthly cost for the introductory plan is approximately $19.95 before tax.
How quickly can I lose weight on Weight Watchers?
Most people on the WW program see a weight loss of 1-2 pounds per week. How quickly you lose weight on WW depends on your goals, activity level and lifestyle.
Where can I buy a Weight Watchers calculator?
SmartPoints calculators for the freestyle program can be purchased through WW’s online store.
Does Weight Watchers provide food?
No, WW does not provide food. Members are responsible for all their grocery shopping.
Does Weight Watchers have free registration?
Occasionally WW offers exclusive online specials when members can sign up for $0 and get 2 months free.

Is Weight Watchers worth it?

Yes. WW services are excellent for individuals looking to be part of a healthy community and get accountability on their journey. For a low monthly cost, members get access to WW’s website and app, which includes their WW Freestyle program and guidelines on their SmartPoints diet. Freestyle gives members a flexible approach to healthy eating, allowing for a personalized approach to weight loss.

WW (Weight Watchers) Reviews

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How do I know I can trust these reviews about WW (Weight Watchers)?
  • 2,593,517 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: July 29, 2020

Program is pretty good but food is a little pricey. I'd prefer if I could try it on my own for a little while without the constant "support" you get from everyone on the same program. I know a lot of people rather do it as a group but I like the loner way. Program is amazing and well worth it!

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 27, 2020

Program works as long as you follow the guides and product. It’s a loss of weight but steady. Cost is a little expensive, but compares better than many other weight loss programs. Will highly recommend. Internet has all the Information needed and made easy to use.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 25, 2020

    If you are determined to lose weight and follow the program and attend the very helpful classes, you will lose weight. It comes off slowly, but stays off. Of course the program is very easy to follow, including many foods that are zero points.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: July 24, 2020

    Great choices to eat. Not very hard to find. Very expensive. I highly recommend it, if you need a good thing to eat while losing weight. They have normal things to enjoy as if you weren’t trying to lose weight. Even tastes similar to things.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 19, 2020

    I would never, ever choose another weight loss program. Because of the training in nutrition I've had in a registered nursing program, I trust the WW program to be a well-balanced, healthy diet. Anyone with common sense and some knowledge of nutrition would see the same. The WW program uses all the things necessary for a body to function at its optimum level. I highly recommend this program!

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 25, 2020

    Signed up for the new Weight Watchers online expecting a food delivery. I never received the opportunity to purchase ay food products, I just received a Recipe book and a couple of gifts, the monthly subscription was approx $13 a month, so I called to cancel and was shocked to find that they would charge me $39 to cancel before Jan 21, 2021. Totally a rip off company. Buyer beware before you click any buttons on their website.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 15, 2020

    I can understand that in this period of Covid the services are not the same as before but a minimum is to answer to messages and emails, and I did not purchase an app but the WW service that I never received, therefore I want to cancel my registration and they agree but no. They say that I have to stay until February?! Even if the service is not provided!!? THIEVES, they are dishonest, so please do not subscribe!!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2020

    In January 2019, I joined WWI under a special promotion, so I could encourage my mom (already a member), as she prepared for hip surgery. Upon joining, I agreed for WWI to make (3) consecutive monthly charges to my Visa debit card in the amount of $29.96. My account was charged in January, February and March, 2019. Needless to say, I was only able to attend 1 Weight Watcher's meeting.

    In March 2019, my mother's friend informed us that Weight Watchers had charged her credit card, without her permission, for an entire year and REFUSED to refund her. My mom then checked her statements to find charges she did not authorize either. She withdrew her membership and Weight Watchers REFUSED to refund her too. My mom went to her bank to dispute the charges. Upon learning this, I immediately called Weight Watchers and told them they were no longer allowed to charge my account. Since they did not charge my account in April 2019, I assumed the issue was resolved.

    Fast forward to 2020. I am a 54yo widower with an 11yo Autistic child, work full time, and usually make plenty of money in my career. Since all my banking is online, I honestly don't have time to review my statements. I became unemployed due to Covid-19, and am now in my 11th week of unemployment that has still not paid. When my bank account became overdrawn, the bank reversed their service charges so my account could remain at a zero balance until I had some kind of income.

    In the beginning of September 2020, my bank notified me that my account was overdrawn. Confused, I called the bank and found that Weight Watchers International made an UNAUTHORIZED charge to my account in the amount of $44.95. Upon further investigation, I discovered they have been charging my account $44.95 a month, since MAY 2019!! For 15 months, Weight Watchers International has made UNAUTHORIZED charges to my account, totaling $674.25, and all because I WENT TO ONE MEETING. My bank has blocked them from making any further charges and told me to call WWI for a refund.

    Today I spoke with a Weight Watchers International representative who did have a record of my phone call in March 2019, but no record of me cancelling my membership (of course!). Interestingly it took her a while to find my account because my date of birth WWI had on file was incorrect. Although the representative cancelled my account AGAIN, I was told I could not get ANY refund. I will NEVER use Weight Watchers again. Tomorrow I go my bank to contest the charges with Visa, and at this point am pondering a lawsuit.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 3, 2020

    Some years ago when I was member Weight Watchers was a good company. Now this WW has ruined it!!!! They have the absolute worst customer service I have ever experienced. It took them 3 weeks to even get my account able to sign in. So why did I even have it if I couldn't use it at all? They offered a $50 shopping code for their store with the membership. The code they sent me never worked!!!! When I tried to use the on life assistant she said to call b/c she knew nothing about that. NO help again!!! So I called several times and wait time was 28-37 minutes. Finally I got a person who had less than no customer service skills. I cancelled and strongly suggest you don't cause yourself the stress of joining this group!!!!

    11 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Original review: Aug. 31, 2020

    I joined in May for the 3 month free trial but never used the service. I attempted call all August long but the hold time was always over 60 minutes and no one came to the line. I emailed customer service, canceled the automatic payment through PayPal. I then get a charge on the debit card that is linked to PayPal but was never given to Weight Watchers. It's impossible to talk to anyone for a refund so my bank credited me back the money and is changing my card number just in case.

    4 people found this review helpful
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    WW (Weight Watchers) Company Information

    Company Name:
    WW (Weight Watchers)
    Website:
    www.ww.com