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Jenny Craig

Jenny Craig

 4.0/5 (220 ratings)
  • 5 stars
    76
  • 4 stars
    84
  • 3 stars
    45
  • 2 stars
    11
  • 1 stars
    4
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About Jenny Craig

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Jenny Craig is a weight loss and wellness company that provides personalized support to help members lose weight and keep it off. The program provides custom, one-on-one encouragement and guidance from a highly trained consultant every week. Jenny Craig also provides convenient, nutritionally balanced menus with more than 100 delicious, ready-to-eat menu items crafted by the company’s chefs. Jenny Craig has been successfully helping people achieve and maintain their weight loss goals for over 30 years with its scientifically proven program.

Overall Satisfaction Rating

  • 5 stars
    76
  • 4 stars
    84
  • 3 stars
    45
  • 2 stars
    11
  • 1 stars
    4

Pros

  • Science-based
  • Tasty food
  • One-on-one motivational support

Cons

  • No gluten-free options
  • High cost

Bottom Line

Jenny Craig’s delicious, prepackaged food eliminates portion control guesswork. The cost may be high for some dieters, but the program has a proven track record of results.

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Determine your weight loss goals & needs with Noom’s online evaluation

Get started now

Jenny Craig Reviews

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Page 2 Reviews 10 - 20
Rated with 1 star
Verified Reviewer
Original review: Feb. 9, 2020

I paid for the lifetime membership many years ago (almost 20). When I went in to enroll today, I was told that it expired. I guess my lifetime should be... over?? So then, I asked what it would cost to just enroll now under a new plan. My options were to pay "about $20 per month" after a 60 day free period, or a flat $149 for 24 months. The food cost was more than double other diet plan options. I was told the costs average out to $25 a day. I was very disappointed in my attempt to return to Jenny. Not the same company. :(

Jenny Craig response

Hi Sandra,

Thank you for taking the time to speak with our Manager. Have a great day!

Thank you,

Jenny Craig Service Operations Manager

16 people found this review helpful
Customer increased Rating by 2 stars!
Verified Reviewer
Original review: Feb. 8, 2020

I’ve been on the Jenny Craig program since January 24, 2020 when I received my first food delivery. I am on the 60-day plan and I am scheduled to receive two weeks' worth of food every other Friday. My second delivery was supposed to arrive on Friday, February 7th. However, the package was delayed with an expected arrival date of Monday, February 10th. As the delivery includes frozen, perishable items, I will now receive a new order which is expected to arrive Wednesday, February 12th. This means I will be off the program for five days due to all the delays. The only difference I found was that my first order was shipped out 2 days prior to delivery, while the second order was shipped 1 day prior. Both were shipped via UPS Ground.

I contacted customer service and their response was they could not control shipping delays. However, I find the company’s response unsettling. Part of my weight loss journey is to remain consistent and to follow the plan I’ve paid hundreds of dollars to receive. In this instance, I cannot consistently follow the program if Jenny Craig cannot deliver on time.

Jenny Craig response

Hi Heide,

Thank you for taking the time to speak with our Manager and allowing us to address this with you. Have a great day!

Thank you,

Jenny Craig Service Operations Manager

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2020

For a diet plan, I have no complaints about the food taste, but I do wish they offered more allergen-free choices. Gluten-free, dairy-free, soy free, etc. My biggest issue, however, lies with Jenny Craig's poor packaging practices. I wish the company would use more environmentally friendly packaging to not only package their food, but mail their products as well. The HUGE STYROFOAM shipping crates are not recyclable and most their frozen meals come in plastic wrappers, plastic containers and waxed cardboard boxes. I would love to see the company move to more sustainable products such as sugar cane or wheat fiber compostable bowls/trays, less plastic/cardboard and NO MORE STYROFOAM!! Come on Jenny - It's 2020 and it's time to update your packaging!! I already feel guilty enough about my weight. It's not necessary in this day and age for me to feel guilty about your packaging too!

Jenny Craig response

Hi Christine!

We appreciate your feedback. Throughout the year of 2019 we worked very hard to introduce new eco-friendly coolers. As of this January, we no longer use Styrofoam coolers. 100% of our orders are shipped with our eco-friendly packaging. Our new packaging is made with Green Cell Foam insulation that is 100% compostable and water soluble. Other Innovate features of the Green Cell Foam compostable insulation include:

- Dissolves in freshwater or seawater, allowing small pieces to be placed in the sink that safely "melt" down the drain.
- Can be placed in a bucket of water to sit overnight, creating an ideal plant food mixture

- Burns cleanly in fireplaces, fire pits and power plants, and can be used to start your barbecue

Our outer box is also smaller and 100% recyclable. We'll be saving over 770 trees per year just by switching to the smaller delivery box. It's valuable feedback like yours that drove us to make this change.

We hope this helps clear up your concerns. Thank you again for your feedback.

Jenny Craig Service Operations Manager

19 people found this review helpful
Rated with 2 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 9, 2020

Food tastes good, but... while the food tasted good, I was left after every frozen meal with stomach cramping and diarrhea. I’ve eaten diet frozen meals before and have never had such a bad reaction. Bummer, because the few meals I did eat tasted good. I was careful to make sure I wasn’t allergic to any ingredients on the labels. Customer service sadly wasn’t any help.

Jenny Craig response

Hi Heidi,

We're sorry to her about your experience. Them symptoms you described sounds like your body was doing some adjustment. At times those symptoms may occur with an increased fiber intake. Changing the kind of veggies you eat or fruit can help you reduce the fiber you are eating until your body gets used to increased fiber. We wish you all the best on your healthy journey.

Thank you,

Jenny Craig Service Operations Manager

8 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer
Original review: Dec. 27, 2019

I phoned in 5 minutes right after my order was placed to modify my order. I spoke to Kylie operator 6190 and explained to him that I accidentally selected the wrong menu, I need the vegetarian menu and he said “sorry, I can’t modify it. You can cancel and we charge you $99 for cancellation “ I am outraged that Jenny Craig customer service is so unprofessional and non accommodating, nonetheless I called less than 5 minutes after my order was placed.

Jenny Craig response

Hi Jessica,

We see you were able to resolve this with our Customer Service team. Should you need further assistance, feel free to give us a call at 1-800-536-6922.

Thank you,

Jenny Craig Service Operations Manager

12 people found this review helpful
Rated with 4 stars
profile pic of the author
Verified Reviewer
Original review: Oct. 26, 2019

I thought this was so easy and the food is delicious. I didn't give 5 stars only because I would like to see more choices and less expensive but overall I will do it again! Thanks to Jenny and the girls in Bluffton SC.

Lori

Jenny Craig response

Hi Lori,

We are glad to hear you had a great connection with your Coach and found the menu easy to follow. Thank you for your feedback regarding our menu items. We aim to keep our menu fresh and full of variety to appeal to the tastes of many. Your feedback will be shared with the proper internal teams. We hope to support you with your goals in the future!

Thank you,

Jenny Craig Service Operations Manager

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2019

I believe in Jenny Craig's product. It's fantastic and great. Also, my personal consultant was very supportive and very knowledgeable. But she got another job and I received a phone call recently where Jenny Craig assured me that they are working on getting a replacement for her. That was a nice thing to hear. They were helping customers since I was losing my consultant I've had for nine months. So they've given me some comfort level that they are not leaving me high and dry, and I understand.

Other than that, I have totally changed my life, not only physically, but mentally since I started using Jenny Craig. I've lost about 62 pounds and everything changed for me when I lost that weight. It's not just the product and the food that helped. I've lost the physical weight, but they've taught me a new and healthier way of living. They've given me the confidence that I can continue to maintain it on my own when I finally get to my goal. They also taught me a new way of eating and that has given me just as much for myself, a different way of enjoying my life now that I'm healthier. And I never expected to have those kind of results. So I still got a little bit more to go, but not that much. My husband joined, too. He started on his own and lost 20, but now, he's lost a total of 55. So he lost 35 on Jenny Craig.

Aside from that, the quality of their meals is very good. Surprisingly enough, when you don't know what you're getting yourself into, it's real food and for the most part, I haven't had any issues in terms of consistency of the meals. Though sometimes, somethings were a little off from what I'd normally get. But I've been on this for nine and a half months and that only happened four times. They even have little ways where you can change the food up a little bit, so I've learned some of that stuff as well. They also change their products every season, so that's good. They have a Facebook group online and a lot of us have talked about how some of the products have been. For example, they pulled the pizza, which we really loved.

As I understand, they have a nutritionist and what they provide is a nutritionally balanced meal. They do a work-up in the beginning and work out what your height, weight, and exercise threshold are. Then they do a calculation internally and come up with what do you need to lose. So it's a calorie based program and you're not limited. Every meal has a little bit of carbs, even if it's just vegetables. Sometimes it's real carbs, like rice, but it's not pseudo or any of these things like Atkins. I know about them but I've never tried them. With Jenny Craig's food, you don't feel like you're missing anything and you're not being deprived of anything. They have a little bit of everything.

Jenny Craig response

Hi Kimberly,

Congratulations on your success, that is amazing! We're very glad to hear your Consultant was able to support and guide you in the amount of time she was at the Center. Thank you for being such a valued member, we hope to continue supporting you throughout your journey!

Thank you again and have a great day,

Jenny Craig Service Operations Manager

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2019

The meals at Jenny Craig have a good variety. Some of them I love and some of them could be better. I can't get everything 100% satisfaction on all the meals but I do like the fact that we can change the stuff that we absolutely don't like. I would like a little more ethnicity in the cuisines, like Chinese or Mexican, and more vegetarian options. Right now, the vegetarian options are really limited. If at all, Jenny Craig has a vegetarian joining, they're gonna get really bored with the options pretty soon. But some of my favorite meals are the ham and swiss baguette or the tuna salad, the beef merlot or the smoked carnitas, the ranch melt and the chicken ranch melt. Some of those are my favorite. I love carbs.

At Jenny Craig, there are no food restrictions on the diet plan and that's important for me because I want to eat everything including sweet items. I don't believe in giving up items when it comes to food control because then what happens when you binge the next time? I do get portion control but it was important that whichever plan I choose would have all the food groups.

So far, things are working great. I have been able to fit into my clothes that I've kept in my cupboard for the past four years. Those clothes are now loose too, so I regret the previous size clothes that I gave away. I had clothes ranging all sizes. But I don't have any more clothes in my closet. Carrie, my personal consultant, is fantastic too. She is very upbeat and she encourages us all the time. There are times when like right now, I'm in a plateau and I keep focusing on why I'm not losing weight but she always draws attention to how much weight I have already lost. It's just those small things that help us focus on what we need to do as well as her sunny personality that impresses me.

Jenny Craig response

Hi Sueyanne,

Thank you for your feedback regarding our menu items, that is a great idea to add more Chinese and Mexican dishes. We aim to keep our menu fresh and full of variety to appeal to the tastes of many. Your suggestions will be shared with the proper teams. We're glad you enjoy the menu and we hope to continue to support you reach your goals!

Thank you,

Jenny Craig Service Operations Manager

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 23, 2019

I wanted to lose my weight and just needed some help having a meal, steps of everything accordingly. My mom used to use Jenny Craig many years ago and since I was in an urgent need of losing weight, I got an offer from the TV announcement so that was who I went through. When I went in there the first time, I wanted to be seen on the same day and at the same time that I was there ‘cause that was my availability. But I was turned off. They told me that I couldn't because I would have to set up an appointment and so I did. I was only available like on a weekend so I did it on a Saturday. But that’s my experience for the beginning.

The weekly that I was there, my service was on a Sunday, I was able to go early in the morning, get everything done, and then that would start my whole week. The food and the new stuff that I even tried were all excellent. I was six months in the program, but it's been two months already that I stopped, and the reason was that I’m under a doctor’s care, whereas I'm not able to consume a lot of dairy products at this moment. I spoke to the person that attends to me about it and nothing has been said as of now. I paid for a membership for the whole year or two and I wanted to see if, because there is a medical reason, not being able to continue to proceed, or if there’s something that they can do, or get my money back. I haven’t heard anything since then.

If there’s a time and place where Jenny Craig can receive a customer right there and then, like “Hey, this is what we have. At this moment, we cannot attend to you, but here are all these documents and paperwork. You're welcome to come back on your appointment if you really want it,” it would be an option that they might wanna consider. If I really wanted right there and then, I would have gone to someone else ‘cause I didn't have that. But because of the benefits that I had and because Jenny Craig is right around the corner of my house, I’m 10 minutes away, I waited a whole week to get an appointment set up. Overall, I would recommend them.

Jenny Craig response

Hi Oralia,

Thank you for your review. You are absolutely right, with Jenny Craig we give you everything you need to start losing weight as soon as possible. We provide full nutritionally balanced menus developed by our dietitians and we encourage you to meet with your Coach once a week to stay on plan. We wish you all the best with your weight loss goals!

Thank you again,

Jenny Craig Service Operations Manager

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2019

I really like the convenience of having the Jenny Craig menu and that I can have my meals all planned out for me. All of the meals, basically, is really good. I enjoy the breakfast but I’m not really crazy on the fried chicken. My consultant assists me with how I need to have my menu tailored a little bit. She’s good and she does what she needs to do. We did measurements at first and we talked about what were the expectations and opportunities. And the program has been very successful for me. I’ve lost over 25 pounds in a year and I’ve lost lots of inches.

Jenny Craig response

Hi Linda,

Congratulations on your 25 lbs, that is fantastic! With Jenny Craig, you will never have to worry about planning your meals, counting calories or points. We have done all the hard work for you. We're glad you have a great connection with your coach and that you've had a great experience!

Thank you,

Jenny Craig Service Operations Manager

6 people found this review helpful
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Jenny Craig Company Information

Company Name:
Jenny Craig
Website:
www.jennycraig.com

Media

AWARDS & CREDENTIALS 
Ranked Best Diet for 8 Years Counting
Ranked Best Diet for 8 Years Counting