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Jenny Craig

Jenny Craig
Overall Satisfaction Rating 3.76/5
  • 5 stars
    264
  • 4 stars
    68
  • 3 stars
    36
  • 2 stars
    31
  • 1 stars
    94
Based on 493 ratings

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Jenny Craig is a weight loss and wellness company that provides personalized support to help members lose weight and keep it off. The program provides custom, one-on-one encouragement and guidance from a highly trained consultant every week. Jenny Craig also provides convenient, nutritionally balanced menus with more than 100 delicious, ready-to-eat menu items crafted by the company’s chefs. Jenny Craig has been successfully helping people achieve and maintain their weight loss goals for over 30 years with its scientifically proven program.

BOTTOM LINE

Jenny Craig’s delicious, prepackaged food eliminates portion control guesswork. The cost may be high for some dieters, but the program has a proven track record of results.

PROS

  • Science-based
  • Tasty food
  • One-on-one motivational support

CONS

  • No gluten-free options
  • High cost

Top Jenny Craig Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

I really like the convenience of having the Jenny Craig menu and that I can have my meals all planned out for me. All of the meals, basically, is really good. ... I've lost over 25 pounds in a year and I've lost lots of inches.

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Rated with 4 stars
profile pic of the author
Verified Reviewer

I thought this was so easy and the food is delicious. I didn't give 5 stars only because I would like to see more choices and less expensive but overall I will do it again…

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    What is Jenny Craig?

    Jenny Craig has weight loss and weight management programs that promote healthy relationships with food, active lifestyles and a balanced approach to living. The Jenny Craig diet combines one-on-one personalized support with structured meal planning to achieve users’ weight loss goals. This comprehensive approach to dieting focuses on three cornerstones: food, body and mind.

    The average Jenny Craig food cost is around $25 a day for three meals, two snacks and a dessert. Jenny Craig delivers meals to your door, but members can also pick up their orders at an official Jenny Craig weight loss center. While there, dieters can meet in person with a dedicated consultant to discuss their personalized meal plan and individual weight loss goals. Counselors are available by phone, video chat and text. The Jenny Craig app adds another layer of encouragement by tracking your progress and connecting you to your consultant, even when you’re on the go.

    How does Jenny Craig work?

    Jenny Craig members follow an individualized menu plan and meet weekly with a private counselor. All plans require you to eat six times each day. Members on the Jenny Craig Rapid Results plan do this during a 12-hour nourishment period. Menu options include spaghetti and meatballs, chocolate lava cake, pizza, cookies and pancakes.

    The program boasts a 35-year history and countless success stories. A study published in Journal of the American Medical Association found that dieters using the Jenny Craig program lost three times more than those dieting on their own and had an average weight loss of 10% of their starting body weight after one year.

    Jenny Craig menu

    The Jenny Craig meal plan includes pasta, burgers, pizza and chocolate. The program’s premium entrees are the basis of every meal, but you can incorporate your own fruits, vegetables and dairy for added balance and variety.

    Consultants guide you on how to combine meals and Jenny Craig snacks with the right additions to create a complete and nutritionally balanced meal plan. For example, Jenny Craig shakes can replace meals when you’re too busy for breakfast, and they pair well with fruits or vegetables to create nutritious smoothies.

    Jenny Craig FAQ

    How much does Jenny Craig cost?
    Each full day of ready-to-go Jenny Craig food costs about $25 (plus shipping), which averages about $170 a week. This price includes breakfast, lunch, dinner and two snacks. Depending on the plan you choose, your location and the time of year, a month’s worth of food can cost between $500 and $800.
    Where can you buy Jenny Craig food?
    Jenny Craig’s prepackaged menu items are available for purchase by phone or from its website. You can have your food delivered to your door, or you can pick it up at your nearest local Jenny Craig weight loss center. Snack packs, busy morning bundles and on-the-go lunches are also available through Amazon’s official Jenny Craig store.
    What kind of food does Jenny Craig have?
    Jenny Craig has balanced, nutritionist-developed meals that it prepares fresh before freezing. More than 100 breakfast, lunch and dinner items are available in addition to snacks, desserts, bars and shakes. Personalized menu options include low-carb and diabetic-friendly low-sugar plans as well as options it specially formulates for women or men.
    Does Jenny Craig have a vegetarian plan?
    Yes, Jenny Craig offers a complete vegetarian plan that includes a variety of healthy meatless meals. Consultants also provide individualized support to vegetarian members and help tailor menus to suit their specific needs.
    How much exercise does the Jenny Craig diet require?
    The Jenny Craig diet does not require exercise, but it does encourage it for the best results. Consultants can personalize a physical activity plan to fit your daily routine, and you can choose whichever exercises you prefer.
    How easy is it to follow the Jenny Craig weight loss program?
    The Jenny Craig weight loss program is relatively easy to follow, according to reviews. Getting personalized planning and one-on-one support from your consultant creates accountability and motivation that makes it possible to stick with the plan and reach your weight loss goals. Plus, the program’s prepackaged meals eliminate meal prep and make it easy to eat six times a day.
    How much weight can you lose on Jenny Craig in two weeks?
    On average, Jenny Craig members following the program lose about 1 to 2 pounds per week. Those following the Rapid Results plan often lose more.
    Is Jenny Craig healthy?
    Yes, the program’s nutritionally balanced menus come from registered dietitians, nutritionists and food technologists and follow established nutritional guidelines. Jenny Craig doesn’t use any artificial flavors. Dietary intake ranges from 1,200 to 2,300 calories per day, depending on each client’s specific weight, fitness habits and motivation level.

    Does Jenny Craig work?

    Yes, Jenny Craig works. It is ideal for dieters who don’t have time to cook and are motivated by one-on-one coaching. Research shows the program’s individualized support and structured meal planning helps members lose weight and keep it off. Plus, the wide variety of available meals means almost anyone can find a plan that suits their needs.

    Jenny Craig Reviews

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    How do I know I can trust these reviews about Jenny Craig?
    How do I know I can trust these reviews about Jenny Craig?
    • 2,593,517 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 2, 2020

    I ordered this food becuse I had gained so much weight staying home eating during Covid-19 lockdown. MY experience with the first customer service rep was that I was not given the correct information. Therefore, I was sent assorted meals, many of which were awful and I had to throw away. My dog did not even eat them. When I called I found out that I could pick my meals, which is what I wanted. The woman I talked with was genuine phoney, giving me all kinds of different prices. I tried to tell her I just wanted to order my own meal, she was sooooo difficult and confusing and snotty. I finally gave up. This is not a good company to help you lose weight. They have no empathy or listening skills and just try to sell you the most food they can. I DONOT RECOMMEND ANYONE GO HERE FOR COUNSELING HELP WITH WEIGHT OR TO ORDER FOOD. STAY AWAY.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 26, 2020

    I joined JC almost 2 months ago and started the program with great enthusiasm. The food taste is okay but the food is too salty, full of preservatives, and nutritiously poor! It’s expensive too, the receptionist never greets you with hello or a nice word, the “consultant“ rushes you in and out within 10 min. Some people may lose weight on this program, for me this food is unhealthy, I am also feeling sensitive to some of its ingredients, makes me feel bloated and unwell. Before you fall for great advertising, be careful, this food is not healthy!

    14 people found this review helpful

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      Rated with 2 stars
      Verified Reviewer
      Original review: May 29, 2020

      Yes, the food is good. But I actually gained weight on Jenny Craig. And I was severely constipated. But the kicker was the poor customer service. My boxes arrived late. I did not get emails when they were coming and when I called was told to expect delays of 5-7 days due to Covid19. I think when people sign up they should be aware of this. I was on autoship specifically, because I believed they would help me get my orders on time. Also, Jenny Craig online is not the same as Jenny Craig locally, those are franchises. The franchises may provide a better experience. I canceled after a few weeks.

      Jenny Craig response

      Hi Tracy,

      We're sorry to hear about your experience. Thank you for sharing your feedback with us. We will have a Manager reach out to you soon.

      Thank you,

      Jenny Craig Service Operations Manager

      7 people found this review helpful
      Customer increased Rating by 2 stars!
      Verified Reviewer
      Original review: May 6, 2020

      Pros: The food is good and the diet itself is easy to follow. Cons: Not only is the food expensive, but shipping is $29.00 and orders did not arrive in a timely fashion. I also pay $19.00 membership fee so in effect I am paying $48 in addition to food costs, and am unable to get food in time. Since you primarily eat only their food, not getting the order as promised causes disruption to the diet itself. I requested that the $29.00 fee be credited to the next purchase to make up for the disruption and was told no. Customer service was not helpful and I am waiting to hear from management. I will likely be canceling membership.

      Jenny Craig response

      Hi Wendy,

      Thank you for your review. We're sorry to hear about your experience. A Manager will be contacting you soon.

      Thank you,

      Jenny Craig Service Operations Manager

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 29, 2020

      The food is absolutely disgusting and super difficult to cancel your membership! Don't do it!! Call center workers don't have any answers or know how to do anything. They won't cancel your membership and make you call more than once with extremely long wait times. I had very direct questions and was given very indirect answers. The whole company is a joke.

      Jenny Craig response

      Hi Amanda,

      We're sorry, we are experiencing higher wait times.

      We researched your account and see a team member processed your Satisfaction Guarantee Refund this morning and canceled your account as requested. We're sorry for any confusion. You'll see the refund back to your card within the next 5-7 business days.

      Thank you for trying Jenny Craig, we wish you all the best on your health journey.

      Thank you,

      Jenny Craig Service Operations Manager

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 5, 2020

      I have done the Jenny Craig program twice. (I didn't learn my lesson the first time.) First the pros: 1. You WILL lose weight. Now the cons:

      1. The upsell. Whatever sale you are responding to, she will try to sell you the more expensive program. (The Spa Lady approach for those who remember.)
      2. The real cost. The food is VERY expensive.
      3. Nutrition. The food is high in sodium and sugar in some cases. You are just eating this in small quantities. They do follow the Canada Food Guide, but again you are just eating small portions of unhealthy food.
      4. The food is generally awful. Picture the worst airplane food in your freezer.
      5. You are not learning better eating habits. You are continuing eating unhealthy food but in small quantities.
      6. You are HUNGRY all the time. 1200 to 1500 calories, especially this type of food, is very difficult to do.
      7. Because you are not learning better eating habits, it doesn't take long to regain the weight after you end the diet.

      8. Customer service. The first time I went on this diet she upsold me to the ~$400 three year maintenance program. After one week of eating the terrible food I realized the poor nutrition was not good for me and went back to see if I could get my money back. (Not for the food, for which I had already paid $300 for 2 weeks) just for the maintenance. As soon as they realized I was done with the program, there was absolutely no warmth or friendliness and I was simply told that there were no refunds.

      So why did I go back years later? As I said, you WILL lose weight. I went back hoping that they had changed their food and philosophy but it was the same thing. This time I only paid for one month of support and one week of food, which I ended up only eating half of. Never again. Honestly, if you want to lose weight you need to change your lifestyle. Some frozen dinners is not going to make you healthy in the long run. Here is the formula for losing weight (and believe me, I have tried them all): EAT LESS AND MOVE MORE. Simple. Oh and stay away from the DNA thing. You NEVER EVER want to give away your DNA, Companies are being paid very highly for DNA. Don't fall for it. Good luck.

      Jenny Craig response

      Hi Liesl,

      Thank you for your feedback.

      We offer a variety of programs to help clients meet their short or long term weight loss goals. At Jenny Craig we use fresh ingredients to create our chef crafted meals. We pride ourselves on helping our clients build healthy habits that will lead to a healthy lifestyle. The routine of meeting with our Consultants every week and building a plan to overcome challenges helps clients learn how to overcome challenges one their own once they've met their goal. The structure of our Full Planned Menus help our clients learn healthy portion size and how to regulate their metabolism by eating several times throughout the day. They also learn how to incorporate healthy fats, fruits, and veggies with their meals. This helps our clients maximize their weight loss and keep their weight off once they have reached their goal.

      Our DNA Decoder Plan helps clients with key insights that will assist them with their weight loss. We take our clients privacy very seriously and we do not share or sell any DNA provided. Thank you again for your feedback.

      Thank you,

      Jenny Craig Service Operations Manager

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 9, 2020

      I paid for the lifetime membership many years ago (almost 20). When I went in to enroll today, I was told that it expired. I guess my lifetime should be... over?? So then, I asked what it would cost to just enroll now under a new plan. My options were to pay "about $20 per month" after a 60 day free period, or a flat $149 for 24 months. The food cost was more than double other diet plan options. I was told the costs average out to $25 a day. I was very disappointed in my attempt to return to Jenny. Not the same company. :(

      Jenny Craig response

      Hi Sandra,

      Thank you for taking the time to speak with our Manager. Have a great day!

      Thank you,

      Jenny Craig Service Operations Manager

      12 people found this review helpful
      Customer increased Rating by 2 stars!
      Verified Reviewer
      Original review: Feb. 8, 2020

      I’ve been on the Jenny Craig program since January 24, 2020 when I received my first food delivery. I am on the 60-day plan and I am scheduled to receive two weeks' worth of food every other Friday. My second delivery was supposed to arrive on Friday, February 7th. However, the package was delayed with an expected arrival date of Monday, February 10th. As the delivery includes frozen, perishable items, I will now receive a new order which is expected to arrive Wednesday, February 12th. This means I will be off the program for five days due to all the delays. The only difference I found was that my first order was shipped out 2 days prior to delivery, while the second order was shipped 1 day prior. Both were shipped via UPS Ground.

      I contacted customer service and their response was they could not control shipping delays. However, I find the company’s response unsettling. Part of my weight loss journey is to remain consistent and to follow the plan I’ve paid hundreds of dollars to receive. In this instance, I cannot consistently follow the program if Jenny Craig cannot deliver on time.

      Jenny Craig response

      Hi Heide,

      Thank you for taking the time to speak with our Manager and allowing us to address this with you. Have a great day!

      Thank you,

      Jenny Craig Service Operations Manager

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 9, 2020

      For a diet plan, I have no complaints about the food taste, but I do wish they offered more allergen-free choices. Gluten-free, dairy-free, soy free, etc. My biggest issue, however, lies with Jenny Craig's poor packaging practices. I wish the company would use more environmentally friendly packaging to not only package their food, but mail their products as well. The HUGE STYROFOAM shipping crates are not recyclable and most their frozen meals come in plastic wrappers, plastic containers and waxed cardboard boxes. I would love to see the company move to more sustainable products such as sugar cane or wheat fiber compostable bowls/trays, less plastic/cardboard and NO MORE STYROFOAM!! Come on Jenny - It's 2020 and it's time to update your packaging!! I already feel guilty enough about my weight. It's not necessary in this day and age for me to feel guilty about your packaging too!

      Jenny Craig response

      Hi Christine!

      We appreciate your feedback. Throughout the year of 2019 we worked very hard to introduce new eco-friendly coolers. As of this January, we no longer use Styrofoam coolers. 100% of our orders are shipped with our eco-friendly packaging. Our new packaging is made with Green Cell Foam insulation that is 100% compostable and water soluble. Other Innovate features of the Green Cell Foam compostable insulation include:

      - Dissolves in freshwater or seawater, allowing small pieces to be placed in the sink that safely "melt" down the drain.
      - Can be placed in a bucket of water to sit overnight, creating an ideal plant food mixture

      - Burns cleanly in fireplaces, fire pits and power plants, and can be used to start your barbecue

      Our outer box is also smaller and 100% recyclable. We'll be saving over 770 trees per year just by switching to the smaller delivery box. It's valuable feedback like yours that drove us to make this change.

      We hope this helps clear up your concerns. Thank you again for your feedback.

      Jenny Craig Service Operations Manager

      16 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 9, 2020

      Food tastes good, but... while the food tasted good, I was left after every frozen meal with stomach cramping and diarrhea. I’ve eaten diet frozen meals before and have never had such a bad reaction. Bummer, because the few meals I did eat tasted good. I was careful to make sure I wasn’t allergic to any ingredients on the labels. Customer service sadly wasn’t any help.

      Jenny Craig response

      Hi Heidi,

      We're sorry to her about your experience. Them symptoms you described sounds like your body was doing some adjustment. At times those symptoms may occur with an increased fiber intake. Changing the kind of veggies you eat or fruit can help you reduce the fiber you are eating until your body gets used to increased fiber. We wish you all the best on your healthy journey.

      Thank you,

      Jenny Craig Service Operations Manager

      4 people found this review helpful
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      Jenny Craig Company Information

      Company Name:
      Jenny Craig
      Phone:
      (855) 370-3036
      Website:
      www.jennycraig.com