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Beachbody

Beachbody
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Overall Satisfaction Rating 3.92/5
  • 5 stars
    310
  • 4 stars
    44
  • 3 stars
    10
  • 2 stars
    13
  • 1 stars
    104
Based on 481 ratings

Beachbody is a leading provider of fitness, nutrition and weight loss programs. Its customers can choose from a wide variety of workout styles to reach their fitness goals. From active workouts to the Shakeology program, Beachbody’s programs are easily accessible and deliver results.

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Beachbody Reviews

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Page 2 Reviews 10 - 20
Rated with 5 stars
Verified Reviewer
Original review: Aug. 3, 2020

Great workout programs. Various programs to fit all needs, levels and interests. Some are a little on the pricey side but a good investment for your health. Calling in to place order means a sales call but not too pushy.

Beachbody response

Hello Susie,

Thank you for taking time out of your day to leave us feedback. It is always great to hear that not only are our workouts working well for you but that it is giving you a great verity too choose from.

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Rated with 3 stars
Verified Reviewer
Original review: July 23, 2020

The community of beach body as a whole was great. Structured workouts and support. I do not like the fact and marketing and pushing the products. I am not an aggressive at sales so I ended up losing more money than I invested.

Beachbody response

Dear Christy,

Thank you for taking the time to leave us a review. I was happy to hear that our community is a good fit for you and we are very happy to have you part of it. I was unable to locate your account in our system with the information provided in your review. We value your feedback. I am following up with you via email and would like to connect with you to get more details in order to forward your feedback and suggestions.

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Rated with 1 star
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Verified Reviewer
Original review: June 26, 2020

According to CLUBINDUSTRY, a web-based Health & Fitness publication, “Beachbody will cease operations of Beachbody LIVE on March 1, 2020," according to an announcement from Beachbody. “The rise of exclusive boutique studios, custom programming, and the growing desire to work out via an abundance of fitness apps” hindered Beachbody LIVE’s ability to scale as management had anticipated, the announcement noted.”

Beachbody LIVE is alive and well, and now they're out there pursuing live on-line fitness business models under different names. Personally, when I heard a TV ad for a free trial for an on-line fitness service, OpenFit, open to the first 25,000 respondents I texted the code, provided by the advertiser, OpenFit. In order to go to the next step, I provided a debit card number. What I did not do was to download the app from Google Play, nor did I activate my account on said app, and therefore did not receive any service from this provider. However, I was charged $96. Immediately, I began to try to get my money back. The charge on my card listed as OPENFIT HEALTH&FITNESS, Tel no 3108839000. This telephone number is answered by Beachbody.

Googling Beachbody, I came across the announcement with which I began this narrative - Beachbody is no longer in this business, or is it? I began to smell a rodent. Neither of the telephone attendants at the number dialed per the charge (answered by Beachbody), nor the number I was given for Beachbody Customer Service, could even FIND me in their systems. I am currently disputing this charge with my Bank’s FRAUD specialists.

Beachbody response

Hello Jeffrey,

Per your request, we have cancelled your OpenFit membership and have issued a refund to you. Please allow 3-5 working days for your refund to post to your financial institution.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 27, 2020

I signed up thinking there could be some value in this for a home workout during quarantine. I VERY quickly realized they just want you to buy a bunch of equipment from them to be able to do any of the workouts. There's some body weight ones, but nothing special. It's all just a ploy to get you in and to buy all their products. Would be fine if you had a varied mix, but it's really plain to see what they're doing.

Also, should point out that advertising shows this vast questionnaire that perfectly matches you with the program you need. Yeah, that's fake. You're thrown online to a variety of courses and given a digital coach that apparently just works off a script. So, I go to cancel almost immediately. I call, am on hold for about 45 minutes before I decide to try again online, this was at the beginning of quarantine, maybe phones are bogged down. They interrupt you on hold to remind you how easy it is to cancel or change things online.

All of their cancellation links are suspiciously down. So I chat with a guy online, he says that he will cancel it, but I still have access till the end of the month, yadda yadda. Got a confirmation email, so I figured it's ok. 30 days later, I get charged. I'm now on hold for 90 minutes, there can't be this many people calling Beachbody. They trap you in, make it EXTREMELY annoying to cancel in hopes that the normal housewife that's too busy will just forget about it. Well, I have nothing to do, so let's see how long I have to wait... And how the cancellation process goes once I get someone on the phone.

So after an 1hr 45mins, I got through. Apparently no records of a cancellation. They're also going to say that you're signed up for other services, just say no and that you want your money back. Be persistent. Put you on hold for another 10 minutes while they research and "see what they can do." They say that their system is having issues even though you can see reviews from years ago saying the same thing. This should be illegal.

Beachbody response

Our records show that you spoke with our customer service on May 27, 2020. Per your request, your Beachbody On Demand membership was cancelled and a refund was issued to you. Please allow 3-5 working days for your refund to post to your account. Please let us know if there is anything else that we can help you with.

11 people found this review helpful
Rated with 3 stars
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Verified Reviewer
Original review: May 16, 2020

I love Beachbody on Demand, but trying to cancel a Shakeology subscription or anything else you order from there is a nightmare. You should just add a button so I can cancel instead of having to wait forever to get someone to do it for me. I spend the better part of 2 hours trying to cancel a subscription for my wife and myself.

Beachbody response

Thank you for reaching out to us. Our records show that you spoke with our customer service on May 12, 2020 and your request to cancel your shakeology shipments was successfully completed at that time. We are always looking for ways on how to improve our service and your feedback regarding additional options on how to cancel shakeology in the future have been submitted. Please contact us if there is anything else that we can help you with.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 26, 2020

In this stressful climate, I signed up my entire staff for a Beachbody on demand membership, using my business Visa. Nowhere on the site did the it say I couldnt use my visa to sign up my team. The visa processed. I let my staff know they could start to exercise while they were self isolated to reduce their stress and then their memberships started to get canceled because of a fraud concern. There were no phone calls placed first or emails with a warning, instead, I was embarressed as my team couldnt access. I then waited 2 days to be contacted with no solution offered for a team membership, the online support was atrocious. I will not be referring anyone else to this company.

Beachbody response

Dear Florence,

I sincerely apologize for the negative experience you have recently had with trying to sign up your team with Beachbody on Demand memberships and any inconvenience that has caused you. At this time, for security purposes Beachbody currently requires customer’s to sign up individually with their own credit card information. We are always looking for ways on how to improve our service and customer experience, please rest assured as I will be forwarding feedback to my teams regarding this situation as to better our services in the future.

16 people found this review helpful
Customer increased Rating by 2 stars!
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Verified Reviewer
Resolution response: May 9, 2020

I appreciate the refund. I would have given a higher rating but I had to beg, grovel and plead for help to resolve the issue. Once I posted publicly then they resolved. Again, thank you for my money back but it should not be that hard.

Original review: Feb. 20, 2020

I had difficulty with Google Play and the App. I talked with someone from the online chat twice, called in 3 times and Beachbody people said that are not able to fix and call Google. Google said it was their problem to fix, it was not fun to go back and forth and get no assistance. 3 weeks later for whatever magical internet moment it was working. But in the mean time I found a better app with a company that had better customer service. A waster of 110.00.

Beachbody response

We are sorry that Beachbody on Demand didn’t work out for you. Thank you for allowing us the opportunity to work with you to resolve this issue. We are happy to report that we were able to work with Google Play to have a refund processed on your behalf.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2020

I signed up under a coach, and I did not know I was being signed up as a coach. So when I canceled after 30 days, I thought that was hit. No more charges. I thought I was canceling everything. Come to find out the only thing that was canceled were the shakes. Customer service did not ask me at that time if I would like to cancel membership. I was not even aware there was a membership fee. I was then charged $15.95 for seven months. Because it came off of my credit card, it went undetected until my former coach made me aware of it. I am not happy with Beachbody. This is really a scam, in my opinion. Something needs to change in their communication with new members.

Beachbody response

Dear Sara,

Upon review of your account, we found that you cancelled your shakeology shipments on 6/29/2019. At the time of the call the agent did inform you that although your shakeology shipments were cancelled, your account was still an active coach account.

As a Team Beachbody Coach, for your security, it is the sole responsibility of the Coach, to submit an Independent Coach Cancellation Form to request Cancellation of one’s Account. Coach Cancellation Requests must be submitted online and cannot be received via chat or phone. Once the signed Independent Coach Cancellation Form is received and accepted, the Coach account will be cancelled within 24 hours.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 6, 2020

He is a liar. It tell you to text 303030 for a free Beachbody on demand workout program but what he doesn't tell you is they require a credit card for what they are claiming is completely free on the commercial.... Stay away from false advertisement like this. They are lying to you...

Beachbody response

Hello Evanka,

When our customers text 303030 we offer a free 14-day trial, which allows the chance to take advantage of our online streaming. This provides you with access to the entire collection of Beachbody workouts at that time. To ensure that you do not get bored with your workouts, as well as have enough variety to accomplish your fitness goals, members are automatically enrolled within an official Beachbody On Demand i.e. BOD subscription, to receive access 24-7 to over 700 (+) Beachbody workouts, meal plans, and more. Our customers can cancel at any time during the 14-day free trial to avoid any future billing.

31 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2019

One of my friends is a coach, so she got me involved with Beachbody. I started this April, but I kinda fell off the way. I gained a little bit the last couple of weeks because I was a little sick and Thanksgiving. I started out with 80 Day Obsession though, and I had really great results, which is why I’ve stuck with it up to this point. I’ve done Planet Fitness, and I got DVDs. But they could have a greater variety of products. They could throw something else in with the stuff that we’re buying to make it feel like we’re getting our money’s worth.

Beachbody response
We are honored to have you as a member of the Beachbody community and would like to encourage you to please keep up with the great work! 80-Day Obsession continues to be one of our most popular workout programs.
With Beachbody on Demand's Step-by-Step workouts, you will not only able to achieve great results but gain knowledge of proper form and the best combinations to use to get amazing results!
You have made the right choice.

Thank you so much for the feedback.

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