Follow us:

bistroMD

bistroMD
Overall Satisfaction Rating 2.78/5
  • 5 stars
    17
  • 4 stars
    7
  • 3 stars
    3
  • 2 stars
    8
  • 1 stars
    23
Based on 58 ratings submitted in the last year

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Plans from bistroMD provide meals for either seven or five days per week. You can choose all three meals per day or only lunches and dinners for those days. Meals contain a healthy combination of complex carbs, fiber, protein and fats to help you lose weight. Dieters also get guidance and support to help reach their weight loss goals.

BOTTOM LINE

Meal plans from bistroMD are developed by dieticians. Select from programs designed for men and women, plus plans for heart health, menopause, diabetic-friendly plans and gluten-free diets.

PROS
  • Cancel any time
  • Wide selection
  • Flexible plans
CONS
  • Long hold times for customer service
  • Not everyone likes the taste

Top bistroMD Reviews We Found

Why Trust ConsumerAffairs
How do I know I can trust these reviews about bistroMD?
  • 3,107,675 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified Reviewer

…. Meal planning, shopping and preparation was daunting to me. As a widow and 67 years old, I just no longer wanted to deal with all that, so just didn't know what I was going to do. I tried Nutrisystem (so awful there are no words for it). Then I found bistroMD, and what a relief! ...

Read full review
Rated with 5 stars
Verified Reviewer

… I can't say enough about how pleased I am. I have always had a hard time calling "healthy" meals good, but these really are. I look forward to eating them every day - and this is another great point. I have now seen 5 total menus and haven't had a single main meal repeated. Not a single one. …

Read full review

Get trending consumer news and recalls

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Are you this business?

    What is bistroMD?

    bistroMD is a weight-loss program that sends you frozen, prepackaged meals. When you enroll in the program, bistroMD sends frozen meals to your door each week.

    It also offers the support of a dietician, who you can meet with one-on-one or in a group, and weekly updates to help you stay motivated on your weight loss journey. Employees are also available to answer questions on how to live a healthier lifestyle outside of the kitchen.

    How much does bistroMD cost?

    As of publishing, bistroMD prices start at $97 per week for five lunches and five dinners. Full programs for women cost $142 per week and include seven breakfasts, seven lunches and six dinners per week.

    The company offers a 25%-off coupon and free shipping on your first week of meals. Its prices are competitive when compared to buying the range of ingredients needed for fresh, healthy meals each day.

    bistroMD plans

    bistroMD offers a variety of available plans based on different dietary preferences and needs. Select from the following available programs:

    • Women’s Program
    • Men’s Program
    • Heart Healthy Program
    • Gluten-free Program
    • Diabetic-friendly Program
    • Menopause Program

    bistroMD’s prepacked meal plans are flexible and don't require a long-term commitment. Once you’ve picked your weight loss program and selected entrees, bistroMD builds a personalized diet plan for you to help you burn fat and live an overall healthier lifestyle.

    You can skip any week that you don’t want the meals or put your account on hold. bistroMD has a team of customer service representatives available online and over the phone who can help you cancel.

    bistroMD FAQ

    Are bistroMD meals frozen?
    Yes, bistroMD meals are made from fresh ingredients and then frozen. They can be heated up and are ready to serve in minutes.
    Can you cancel bistroMD?
    Yes, you can cancel bistroMD or pause your membership. You must cancel before the weekly deadline, however, or you will be charged for that week’s plan.
    Where is bistroMD located?
    bistroMD is headquartered in Naples, Florida.
    Where is bistroMD available?
    bistroMD is available for delivery in all 50 states. However, there are some restrictions for those who live in Alaska, where deliveries are only available in Anchorage, Fairbanks and Eagle River.
    Is bistroMD good?
    Yes, bistroMD offers high-quality food without nitrates and other additives.

    Is bistroMD worth it?

    bistroMD is good for those who want to lose weight but don’t have time to prepare healthy, nutritious meals. Many customer reviews indicate that you can save time with bistroMD’s prepackaged meals without having to sacrifice the quality of their food. We also like that the food is made without nitrates and other additives.

    bistroMD Reviews

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about bistroMD?
    How do I know I can trust these reviews about bistroMD?
    • 3,107,675 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2021

    It costs over $200 a week. They don't send you the meals you choose, they don't send food out on the same day AND they ship food out on Fridays so it takes 3 days to get to you. They don't use enough dry-ice. If the whole reason you want to do this is to stick to a diet, this isn't the company. They will blame shipping irregularities on the shipping company but they send the food out on different days - the shipping time is the same. The packers don't pick and pack the correct food. You're paying top dollar for problems you can get anywhere for a cheaper price and feed more people. It's an expensive hassle and an expensive lesson.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2021

    The food is just awful and the service is nonexistent.. Left several messages and emails to complain about no labels on some deserts and duplicates.. No response. They obviously don't care about after sale service. Look elsewhere. The food made me sick when eaten. Threw it all out.

    6 people found this review helpful

    Not sure how to choose?

    Get buying tips about Meal Delivery Service delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 3 stars
      Verified Reviewer
      Original review: Feb. 14, 2021

      I am giving my absolute 100% true experience with BistroMD. I needed to lost 10-15 COVID pounds and thought this looks good and low carb so I can get the weight off quickly. The food is OK, some good and other meals I had to dump. The shocking part is that you cannot get the food on the lists. My first week there were a couple of substitutions, the second week, even more and some things I could not eat which I had already told them about. Going onto the next week I went on the website to recheck my food choices because the deadline was upcoming and all my food choices were gone except 2, but previously I had picked all of my food and someone at BMD wiped all my choices out!

      They basically had 4 choices for dinner and lunch left for an entire week and they have mostly eggs, eggs, eggs. I do not eat eggs but I was stuck and when I called they said they were having issues with procurement of the food. The clincher was that they had the nerve to call and tell me that I hadn't picked my food for the week!! I told the person on the phone that there was nothing left to choose, therefore I had no choice but to cancel, he said he did not see that I cancelled but he did it for me. I have used other food delivery services as does my husband and never have I seen this - no choices, no food?? Bad news.

      21 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 4, 2021

      The packaging is earth-friendly. The food is healthy and good. The portions are satisfying. I eat less garbage and extra food in general when I stick to their plan every day. I can avoid shopping for food at all with this subscription.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 28, 2021

      After doing much research, I really wanted to try cistroMD's Balance program. Their website states "We deliver anywhere in the continental United States that FedEx ships. Sorry, delivery to Alaska and Hawaii is not available at this time." I live in Colorado in a town of just under 20,000 people. Fedex and UPS both readily deliver to my zip code. However, when I attempted to place an order on Balance by BistroMD I was met with the statement "We're sorry delivery to your zip code is not available at this time." I thought perhaps this just was a temporary exception. However, a month has passed and they continue to not deliver to my zip code. I do not think they should state they deliver "anywhere" when this is clearly not the case.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 14, 2020

      BistroMD started are great and then progressively got really bad. They charged me incorrectly, the snacks are overpriced and not worth it. And to top it off, one of the weeks we ordered, they randomly changed 9 out of the 14 meals we had chosen. Unfortunately for them, we have cancelled the their service. I had one of their meals today and would have to say that it definitely is was not edible (Pineapple Chipotle Pork Street Tacos). I would definitely not recommend them.

      14 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Dec. 3, 2020

      Potential Bistro MD Subscribers Beware! The Hidden Truth Behind Bistro MD’s Misleading Marketing, Supply and Demand Issues, Poor Communication with Its Subscribers, and Frequent Meal Distribution Errors. I joined Bistro MD initially because I was sold on their concept of a healthy food plan with oversight from a dietician. I was also impressed with the beautiful photos of meals and snacks provided on their website.

      I thought that as a subscriber to the Bistro MD program that a dietician would be responsible for creating a food plan for me each week, and that they would make sure that I was receiving a wide variety of breakfasts, lunch and dinner entrees and snacks. However, after receiving similar Bistro MD menus for several consecutive weeks, it occurred to me that this may not be the case, and I became increasingly frustrated and disappointed with Bistro MD.

      The shipments of frozen meals that I received from Bistro MD each week contained primarily egg breakfasts, chicken-based entrees for lunch and dinner and meat jerky snacks. Some weeks even included multiples of the same meals. The quality and taste of the meals and snacks that I received from Bistro MD varied widely. Most of the breakfasts were good, however, only 50 percent of the entrees and snacks that I received from Bistro MD were decent and the other 50 percent were either of poor quality and taste or inedible. After a few disappointing weeks with Bistro MD, I began to lose interest in the Bistro MD program and repetitive weekly menus.

      I contacted Bistro MD customer service by phone to inform them of my situation, and they told me that they were experiencing supply and demand issues, particularly from their Nevada based food distribution center, which apparently delivers Bistro MD meals to the state of California where I live. The Bistro MD staff encouraged me to modify my weekly menu manually to ensure that I would receive the breakfasts, lunch and dinner entrees and snacks that I desired. So, I carefully modified my weekly menu with the help from Bistro MD staff, and I felt very excited knowing that I would finally be receiving a diverse range of meals and snacks of my choice from Bistro MD the following week.

      During my phone call with Bistro MD staff, they assured me that my weekly menu substitutions would be honored (which is an option that they claim to offer to subscribers) and that I would receive the meals and snacks that I selected with my shipment the following week. It is important to note here that none of the meal and snack substitutions that I selected in my account on the Bistro MD website indicated that they were “out of stock”.

      However, the meals and snacks that I received the following week from Bistro MD were a BIG disappointment. My Bistro MD box contained mostly meals and snacks that I did not select, and it was once again filled with primarily egg breakfasts, chicken-based entrees for lunch and dinner, meat jerky snacks, and only a small percentage of the meals and snacks that I selected for the week. There was also no explanation provided by Bistro MD as to why I did not receive the meals and snacks that I selected. I found this to be unacceptable and infuriating! It also made me wonder why I was continuing to pay a premium for mediocre and repetitive weekly menus from Bistro MD that contained meals that I did not select or even like. Did Bistro MD expect me to continue to subscribe to their program and receive and accept whatever meals and snacks they decided to send to me each week regardless of my meal and snack selections? I wonder.

      I contacted Bistro MD again this week to register another complaint about the shipment of random meals and snacks that I received from Bistro MD that were not the meals and snacks that I selected. I spoke with a supervisor from Bistro MD, and they informed me that other meals and snacks were sent to me due to low inventory, and that there was nothing they could do to resolve their supply and demand issue. They also claimed that the supply and demand issue was a recent issue that they had not experienced before. The Bistro staffer that I spoke with informed me that they would forward my complaint to their corporate office, and that they could not guarantee that anything would change in the future.

      Based on the reviews I have read from other Bistro MD subscribers; it appears that Bistro MD’s supply and demand issue has in fact been an issue for a long time. Moreover, it appears that there are other issues as well that are contributing to so many dissatisfied Bistro MD customers including misleading marketing, poor communication with Bistro MD subscribers, and frequent Bistro MD meal distribution errors. Based on my experience with Bistro MD, I recommend that you avoid Bistro MD and look for other more reputable and reliable food programs. I hope that the information I have provided is helpful to you, and I wish you all the best on your journey to healthy eating and good health.

      48 people found this review helpful
      Rated with 2 stars
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 3, 2020

      I was really looking forward to trying this company but was very disappointed. Some of the food was spicy and it was not mentioned in the description. Some of the meals had frost on them, none cooked evenly. Several meals came with broccoli and in each one the broccoli was burnt and some of the meals were soggy. The direction say to thaw in the refrigerator the night before for best results so I had to try and remember to pull my meals the night before. To get the full benefit of the program you have to buy extra snacks and with shipping it is like $200 a week. I found the quality and flavor well under that price.

      31 people found this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Resolution response: Sept. 4, 2020

      BistroMD was wonderful in refunding all my money for these lost meals. They state that they have resolved the dry ice shortage and I am impressed with their Customer Service on this issue.

      Original review: Aug. 22, 2020

      I started bistroMD in March 2020. I had a fabulous experience up until July 2020 when I could not afford to continue their weekly meal plan. I am on a fixed income and so I began purchasing through their SilverCuisine, a la carte. The month of August, I ordered 3 boxes and each one came one week late and fully defrosted. Since I am on a fixed income, I had budgeted my money expecting these meals. When the boxes came, one week late and completely defrosted I did bake two meals in the oven because I had nothing in my house, and I have difficulty getting to the store. I was sick for one week after eating this, horribly sick. I spent EVERY DAY on the phone the month of August with bistroMD asking if my boxes would be delivered on time.

      They assured me they would, When they were NOT, the representatives told me, "there is nothing we can do about it, it is FED EX and there was a fire, it is Covid, etc...." They did refund my money, but what about my time and my health? bistroMD is going to get sued by someone who becomes ill after they send spoiled food to their home. bistroMD should not be promoting food service to seniors when they know the food is not going to be delivered in a usable condition. They did refund my money, but this is outrageous. By the way, I ordered food all of August and not one box came that was not spoiled.

      30 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Aug. 13, 2020

      I wish I would have found this site before placing my order. In web searches BistroMD is always in the top 10 recommendations. I have been trying different services, just seeing which ones I like and would like to stay with a few months. This one has been the worst. Food is bland, tasteless and you are always hungry. It is really high carbs too. I am not a low carb person, but lots of carbs. Food does come frozen, but you need to thaw in the fridge, at least the day before. So far out of the 4 I have tried, the one that arrives fresh at your door a couple times a week has been the best tasting and filling. Whoever came up with these meals might be a scientist, but not a cook.

      44 people found this review helpful
      Loading more reviews...

      bistroMD Company Information

      Company Name:
      bistroMD
      Website:
      www.bistromd.com